We want you to be totally psyched about the product(s) you purchase from USWE’s webstore at de.uswe-sports.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.
The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.
The customer pays for the return shipping. When the return is refunded the original shipping fee will also be refunded.
HOW TO MAKE A RETURN
When we receive a returned order we make sure that the product(s) is in good condition and make sure that the correct item(s) was returned. When the return has been approved we start the refund process. The refund could take a few business days to be completed depending on the payment method. A return is usually completed and refunded within 2-9 business days.
1. Fill out the information on the return note that came with your order.
When placing an order, the agreement of purchase is reached when your payment has been transferred.
All pricing at de.uswe-sports.com is in EUR (€) and is including 25% VAT and related duties. We reserve the right to change our prices due to changes in exchange rates or changes in the world market.
Our shipping fee is €9, for all EU countries.
Our online orders are delivered by FedEx and their international country carrier partners. We are unable to ship to box addresses. Make sure that you fill in the complete delivery address and country. Incomplete delivery addresses will not be accepted.
Average delivery time *: 2-6 working days
*Note: We do not deliver to Russia.
Online orders are dispatched from our warehouse in Sweden, during operating hours Monday - Friday between 8.00am – 5.00pm CET/CEST.
During the holiday season orders may take longer than the average delivery time.
We process all payments using Klarna. Klarna is now one of Europe’s largest banks and is providing payment solutions for 85 million consumers across 205,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to. Read more about Klarna here: https://www.klarna.com/de/
If something is wrong with your delivery, or if you receive the wrong or a damaged product, please contact our Customer Service immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration.
ERROR ON DELIVERY BASED ON WRONG ADDRESS INFORMATION
Shipped orders that has to be returned to USWE due to incomplete or incorrect address information given by the customer, will be charged full shipping costs both ways.
Visible damage to the goods shall be reported by the customer directly to the carrier company when receiving the package. Hidden damages from transportation have to be reported by the customer to the carrier company as soon as they are discovered.
CONFIDENTIALITY WHEN HANDLING PERSONAL INFORMATION
When placing an order or registering as a customer we will store your personal information. By doing this, you accept that we store the information we need to complete the handling of your order and give you the best possible service.
USWE will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt, please contact our Customer Service.
GOVERNING LAW AND JURISDICTION
Purchases of items at uswe-sports.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.
Please feel free to contact our Customer Service in any matters and they will get right back to you.